Shipping + Returns
For all items we use Royal Mail’s 1st class service. We always aim to ship orders within 2 days so please allow time between 5-7 working days for Royal Mail to deliver.
Orders which are bespoke and made to order: please allow 2 weeks for production and delivery of orders which are specific to your requirements.
We send our international orders via Royal Mail, please allow up to 14 working days for European orders and 28 working days for orders placed outside Europe.
We want you to love your purchases. If, for any reason you are not completely satisfied with your items, simply return them to us in their original condition within 30 days of receipt. To arrange a return, please email us with your full name, letting us know whether you require an exchange or refund.
The cost of returning the item to us is your responsibility and the item is your responsibility until it reaches us. We will not refund postage costs unless the item is faulty or you have had to return it due to a mistake we have made. We recommend you send it to us using a delivery service that insures you for the value of the goods.
Please allow 5 working days for us to process your refund upon receipt of the goods. Once we have processed your refund we will notify you by email. We will credit your PayPal account. Delivery charges (the amount you originally paid to have the order delivered to you) are non-refundable unless you have received an incorrect or faulty item from us.
If you wish to exchange a product, we will charge for the postage and packaging of sending out the new item.